FAQ

Which format should I choose?

Compare the listing for each Goose Creek candle, melt, diffuser refill, soap or body-care product. The description provides the relevant size, fragrance and directions. Refills should only be paired with the compatible device identified for that item. Follow all label instructions.

What are the processing and shipping windows?

After authorization, preparation normally requires 1–2 business days. The parcel then has an estimated 4–6 business days of travel after dispatch. Services and costs are shown for your destination in checkout; further shipment information is in the Shipping Policy.

What if I change my mind or receive a problem item?

You may request an eligible return or exchange during the 30 days following delivery. Changed-mind returns must be new and unused. Damage, defects, wrong goods or missing parts can also be reported. Approval is required before mailing, and the package supplies a free prepaid return label. No restocking fee is charged. Consult the Refund Policy for the complete instructions.

When will I see a refund?

An approved refund is processed or initiated within 10 days to the method originally used. Your bank may take longer to display it. An exchange is subject to approval and replacement stock.

How can I resolve another issue?

Use Contact Us for tracking concerns, a missing return label, product questions or privacy requests. Card payments are accepted through the options displayed at checkout. If a card is declined, check billing information or speak with the issuer. Please keep full card numbers, security codes and passwords out of email.